Refund policy

Miskra Arabia – Return & Replacement Policy

At Miskra Arabian perfumes, we are committed to delivering premium-quality fragrances and ensuring every order reaches you in perfect condition. Please read our Return & Replacement Policy carefully before making a purchase.

## Returns

Due to the hygienic and personal nature of perfumes and fragrance products, we do **not accept returns** on products that have been opened, used, or unsealed.

Returns are accepted only if:

* The product received is incorrect.
* The product arrives damaged or leaking.
* The product is defective upon delivery.
* You receive an incomplete order.

## Replacement Eligibility

We are happy to provide a replacement if:

* The wrong product was delivered.
* The perfume bottle is broken or leaking during transit.
* The item has a verified manufacturing defect.

Replacement requests must be submitted within **48 hours of delivery**.

## How to Request a Replacement

To request a replacement, please email us at **[[support@miskraarabia.com](mailto:support@miskraarabia.com)]** with:

* Your Order Number
* A brief description of the issue
* Clear photos of the product and packaging
* An unedited unboxing video showing the sealed package being opened (recommended for faster verification)

Once your request is reviewed and approved, we will arrange a replacement at no additional cost.

## Non-Returnable Items

The following items are not eligible for return or replacement:

* Opened or used perfume bottles
* Products with removed or damaged seals
* Items damaged due to misuse or improper storage
* Fragrance preference or dissatisfaction with the scent
* Requests made after 48 hours of delivery

## Refund Policy

Refunds are issued only in the following situations:

* The ordered product is unavailable for replacement.
* Your order is canceled before it is shipped.
* We are unable to fulfill your order.

Approved refunds will be processed to the original payment method within **5–10 business days**, depending on your bank or payment provider.

## Order Cancellations

Orders may be canceled before they are dispatched. Once an order has been shipped, it cannot be canceled.

## Shipping Damage

If your package appears damaged upon delivery, please:

* Take clear photographs before opening the package.
* Record an unedited unboxing video.
* Contact our customer support within **48 hours**.

## Contact Us

For any questions regarding returns or replacements, please contact us:

Business Hours: **Monday – Saturday, 10:00 AM – 6:00 PM**

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Thank you for choosing **Miskra Arabia**. We appreciate your trust and are dedicated to providing an exceptional fragrance experience.